Frequently asked questions
Are your items authentic?
Yes, 100% authentic, always. Every item is carefully inspected and verified before being offered for sale.
We are proud to be an Entrupy Verified Business for added assurance.
All bags $500 and above include an Entrupy Certificate of Authenticity (COA). For items below $500, COA can be added for an additional fee.
Please check our Authenticity and Condition policy here.
What happens after I purchase a preloved item?
Once an item is purchased, it becomes the buyer’s responsibility.
LA Luxe Finds LLC is not responsible for any additional wear, deterioration, or damage that may occur after purchase, including aging, storage conditions, or use. By completing your purchase, you acknowledge and accept the nature of preloved and vintage items.
Do you offer layaway or payment plans?
Yes! We offer several flexible payment options:
In-House Layaway: Please contact us here before purchasing to set up an in-house layaway plan. Your item will be secured once the required down payment is received and will be released or shipped once paid in full.
Get It Now, Pay Later: We also offer payment options through Shop Pay and PayPal. Simply select your preferred option at checkout. Approval and payment terms are subject to the provider.
Can I see items in person?
We offer local MN meetups in a public setting to ensure a safe and comfortable experience. Meetups are by appointment only, and arrangements must be made in advance.
Please contact us here to arrange a time and location.
What is your return & refund policy?
All sales are final. We do not accept returns, refunds, or exchanges.
We encourage all clients to review photos/videos carefully and ask any questions prior to purchase to ensure a confident and informed decision.
Please review our Refund and Return policy here.
Where do you ship?
We currently ship within the U.S. only.
When will I get my order?
Processing time is typically within 2 business days after payment confirmation. You will receive a tracking number and shipping confirmation once your item is dispatched. Delivery times vary depending on your location. All shipments include insurance + signature confirmation for added security.